First, just call us at 303-925-1491. If it goes to voice mail (we have seven lines) we will get right back to you or send an immediate email to info@gln-compliance.com as many of the staff are monitoring that all the time, even on weekends and holidays.
GLN DEDICATED HELP SITE
Consider linking to our help site by clicking on the image on the left column. This goes to our dedicated site that has hundreds of pages now of information and more being added and the blanks being filled in all the time. It is complex, but for many people that is what they want, to know all the information, but not to clutter up this site. So, click on the smiling guy at "QUESTIONS" and see what is there that is helpful.
CERTIFICATION SUPPORT
With thousands of projects of all sorts all over the world, private, government and military, you would THINK we have this down to a science. Not so. We need to massage nearly all of these manuals and certification requests to accommodate differences in FAA offices and inspectors.
What we DO NOT DO is blindly start following some inspector off onto a tangent somewhere that may box you into a corner, operationally wise, crews, capabilities and maybe costly things you do not need to be doing.
So, with our tech support you can access a number of our staff ranging from the manuals to several ex-FAA, ex-military and other pilots and non-pilots (for example our lead MEL guy has no flying background and has done well in excess of 3,000 manuals over the years for everything from the B747 on down).
The first issue is to please follow what we are doing. We are not going to start wholesale changing manuals just because some new inspector says so. You will have future problems you cannot imagine, plus going that route, after several thousand OTHER INSPECTORS have approved the manuals will not work for you. So we need to communicate and cooperate to get changes done.
Manual Returns: Generally, there are only 1-3 returns on manuals for editing or change requests. Send the list to us, or the manuals back if they have sticky notes in them and we will review all of them. Usually, most of the issues are non-issues, i.e., asking "why do it this way?" for which we usually have a very solid and well-proven reason to do it that way.
Emailing us. You are best to email as the email will be seen by a number of people. If you are doing an MEL, send the question to mel@gln-compliance.com, or RVSMs, to rvsm@gln-compliance.com, or Certifications (125/135) to certifications@gln-compliance.com, or, just to info@gln-compliance.com. Usually we can get to these within an hour or so, but it might take longer to check on things.
Telephone calls: 303-925-1491 - We have a total of eight phone lines feeding two offices and remotes, but we do see calls going into voice mail all the time. We have tried using answering organizations to be SURE that each call is grabbed, which we like, but a lot of our customers said they would rather leave a voice mail than try to explain to some one what they wanted, so voice mail, as much as we all dislike it, is okay. But email is still a better choice, though not so immediate.
SOFTWARE AND SERVER SUPPORT
Okay, so we do sometimes need help there too. The manuals are in Microsoft Word, which most people have, but the layouts of the manuals are generally fairly high-level, in regards using styles, formats, layouts, tables of content links and more.
If you need some help on editing our files, as we often share the content files, but still protect our intellectual rights, the best is to send an email and let us know the issue so that we can have someone here that knows what is going on with the software call you back. Calling on the phone may not get you the person that actually can handle even and odd headers and footers and other issues.
